Legal Notice
1. Company Information
Business Name: InnovaStep
Email: info@innovastep.shop
InnovaStep is an international e-commerce brand offering premium footwear and comfort-focused products, operating through global dropshipping logistics with fulfillment from certified partners.
2. Responsible Entity
The responsible entity for all content, customer transactions, and order handling, in accordance with international e-commerce and data protection laws (GDPR, CCPA), is:
InnovaStep Support Team
Email: info@innovastep.shop
Customer Service Hours: Monday through Friday, 9:00 AM – 6:00 PM (GMT+8)
3. Fulfillment & Logistics
All products are shipped directly from our certified logistics partners in China.
Average timelines:
• Processing time: 3–5 business days
• Delivery time: 7–12 business days (depending on destination)
4. Liability for Content
The information provided has been prepared with the highest level of care.
However, we do not guarantee the accuracy, completeness, or real-time updates of all materials.
InnovaStep reserves the right to modify, update, or remove any content without prior notice.
5. Liability for External Links
Our platform may contain links to third-party pages.
We have no control over the content of these external sources and assume no responsibility for their accuracy or reliability.
The presence of such links does not constitute endorsement.
6. Intellectual Property
All text, images, graphics, and brand elements are the property of InnovaStep or its authorized partners and are protected under international copyright regulations.
Unauthorized reproduction, distribution, or modification of any material is strictly prohibited.
7. Dispute Resolution
If any issue arises regarding orders, refunds, or services, customers are encouraged to reach out directly at:
info@innovastep.shop
We are committed to resolving all concerns promptly, professionally, and fairly.
8. Governing Law
InnovaStep operates in compliance with international e-commerce standards and is governed by the laws of the United States.
EU consumers retain all rights granted by European Union consumer protection laws.
9. Contact
For customer service or legal inquiries, please contact:
📧 info@innovastep.shop